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You can add content to the order by heading back to your download page and clicking the " Like what we're doing? Click here to increase your order amount! " *. If you've already placed your order but wish that you'd paid a little more to get the other content, it is not necessary to re-purchase the entire bundle. If you believe you beat the average during your purchase but did not receive the rewards for that tier, please reach out to our support team. The average price is calculated in real-time based on the price that all of the other customers have paid, so it can change quickly while a Bundle is active. To do this, you'll need to pay a minimum of $0.01 more than the listed average price. To unlock the "Beat the Average" content in a bundle, you must pay more than the average price paid by other customers. How do I unlock more games/add to my current order/beat the average? If you still haven't been able to find your purchase after trying to above ideas, please contact us and a Customer Support Ninja will be happy to investigate! If this is the case, we recommend whitelisting and If you have not received your download page yet, try searching your Purchases page! For those using Gmail, it may be located in the Promotions tab. Your email provider could be rejecting our emails or sending them to your spam folder.To verify any failed payments, please contact us. In addition, some pending charges may appear to indicate we have charged your payment method for an order, when in fact we failed to collect funds due to issues with the payment method. If you see a pending charge or preauthorization, these may indicate delays with the order processing. The payment may have failed to reach Humble Bundle due to a declined transaction or a processing delay.If you need us to correct an error, please contact us. The email address that you used to make the purchase was entered incorrectly.There are several possible reasons that you may not have received your purchase. You can locate your 13-character Humble transaction ID by following the instructions in this article. When you make a purchase, you should receive an emailed receipt containing this Transaction ID. NOTE: Please be aware that 60 days after a purchase, it is no longer possible for us to issue refunds, so please contact us as soon as possible.Įach purchase is tracked in our system by a Humble Transaction ID that begins with X, U, or A. This will ensure that you do not miss out on any limited-time promotions or sales. Important : If you made an accidental purchase, please make the correct purchase before writing in. More information can be found in the Humble Choice - Payment Information article and in our Terms of Service (Section 2 e) In most cases, the Humble Choice subscription is non-refundable. Humble Choice purchases fall under a different refund policy than Bundle or Store purchases. For help finding your transaction ID, please refer to this article. This 13-character code begins with the letter X, U, or A. When submitting your request, please make sure to include your Humble Transaction ID.
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If you'd like to read more about our refund policy, please click here. Please note that we issue refunds at our discretion within 60 days. Our friendly team of Humble Support Ninjas would be glad to consider a refund for your recent purchase.
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Why am I getting an "Unknown Key" error when accessing my download page?.Can I get an invoice or tax receipt for my purchase?.
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I need help with getting my SMS code and/or Captcha!.Where is my browser verification code and what is Two-Step Verification?.How do I suggest a game for a bundle or the store?.How do I get my eBook/comics on my mobile device?.How do I unlock more games/add to my current order/beat the average?.How do I find my Humble transaction ID?.